I taught a pop-up class at Stanford d.school on Complex Information Design. The class was called Get Smart: Making Complicated Information Simple. I co-taught it with legal designer Margaret Hagan (Stanford d.school & Law School) and Fidelity Investments lawyer Alex Gavis.
It was a bootcamp in good visual & communication design (which I ran and created all of the materials for). Then we took on a use case of particularly difficult communications: legal and financial agreements between a business and a (prospective) customer.
We challenged the teams to make inventive, engaging communication experiences. We wanted to get beyond just ‘simplifying’ information, to richer, playful ways to equip consumers with ways of digesting lots of complex terms and disclosures, make good decisions, and move on with follow-through.
With my co-teachers, I wrote up the findings of the workshop in a blog post on Cornell’s site on legal tech and information, VoxPopulii.
See pictures of the teams in action — and the prototypes they created, below.