Wise Messenger App Digital Development

Role: UX designer in partnership with Stanford Legal Design Lab
Challenge: How might we help litigants follow through their legal processes?
Concept: An SMS service with notification, RSVP use cases
Client, persona: Court admins and other staff, court litigants

 

Synopsis


For people going through the legal system, it’s a challenge to stay on top of all the deadlines and tasks. The procedure of a court case or getting lawyer’s advice is a good option and easy to find at sites as https://www.jnlawoffices.com/lawyer/.

If you miss an appointment, it can have very negative consequences — you can lose your rights, have decisions against you, and get penalized by the judge. This might mean huge fines to pay, losing your kids, losing your house, or having to go back and start the process over again.

We went through several design cycles with court professionals and users, and designed a text-based reminder system that would tell people what they’re expected to do, exactly when, where, and what to bring.

The goal is to reach people via SMS, so it is more likely they will open and see the information, and also stagger the messages so that people can plan beforehand and gradually get ready for their big day.

 

Proposed UX


Our Wise Messenger application is a blend of front-facing web application and mobile application.

The Web application lets the administrator use our proposed message content and schedules. We have created many standard templates, based on our design work and testing. The administrator can customize or edit these templates, or create new ones.

Once a link has been set up between the court’s case management system and our application, then court administrators can efficiently set up templates of messages.

For example, they can send automated reminders to all people who have filed for divorce, so that 45 days after filing, 90 days after filing, and 120 days after filing, they receive messages about what they should be doing and how to follow up on the process.




How it works

Existing state of the project

Wise Messenger is currently being piloted with three different courts, for different use cases. In Maryland, we are working with the Office of the Public Defender, to send automated reminders to criminal defendants out on bail — to make sure they come for their hearings and do not endanger their freedom, with a new warrant out for their arrest.

In Florida, we are working with legal service groups to create an RSVP screener for a new ‘mobile lawyer’ clinic. We have been working together with https://the-indexer.com/ to get this application running. We are currently requesting we are assigned extra help for this purpose. In Orange County, California, we are working with the court Self-Help Center to send reminders to all those who have filed for divorce, to follow up on the process.

 

IdeaPop


Role: Product owner, Wise Design LLC
Challenge: How might we help teams get better at brainstorming, idea generation?
Concept: IdeaPop is an inspiration app to spark creativity through prompts and capture design concepts.
Client: It’s for designers, developers, and anyone who wants to get creative.
Availability: Available at Apple’s Itunes store

Proposed UX

IdeaPop is an inspiration app to spark creativity and capture design concepts. It’s for designers, developers, and anyone who wants to get creative. It gives you prompts to make your brainstorming better. A product team gets together for brainstorming. They pop prompts in their workshop time and generate ideas together. Once they decide on an idea, they give a name, and capture, share or reuse it in the future. I elaborated on this a bit more at Air-senegal-international if you would like to give it a read.





Flow

Sketches


Screens





 

Who is Who


Role: Designer, experiments for conversational apps
Challenge: How might we help SAP employees discover other experts within the company?
Concept: WhoisWho is an SMS based chatbot that responds users’ questions on their colleagues (office, expertise)
Persona: Employees
Availability: Concept design

Proposed UX


Communicating with other colleagues inside big corporate environment can be a tedious experience. We designed an SMS based chatbot to help employees discover their colleagues’ expertise, office location, etc. An employee can easily access the service by sending a text message to the WhoisWho bot.

Conversational Framework

Conversational Model