Challenge: How might we help litigants follow through their legal processes?
Concept: An SMS service with notification, RSVP use cases
Client, persona: Court admins and other staff, court litigants
Availability: Infraworks concept
The Web application lets the administrator use our proposed message content and schedules. We have created many standard templates, based on our design work and testing. The administrator can customize or edit these templates, or create new ones.
Once a link has been set up between the court’s case management system and our application, then court administrators can efficiently set up templates of messages.
For example, they can send automated reminders to all people who have filed for divorce, so that 45 days after filing, 90 days after filing, and 120 days after filing, they receive messages about what they should be doing and how to follow up on the process.
Wise Messenger is currently being piloted with three different courts, for different use cases. In Maryland, we are working with the Office of the Public Defender, to send automated reminders to criminal defendants out on bail — to make sure they come for their hearings and do not endanger their freedom, with a new warrant out for their arrest.
In Florida, we are working with legal service groups to create an RSVP screener for a new ‘mobile lawyer’ clinic. In Orange County, California, we are working with the court Self-Help Center to send reminders to all those who have filed for divorce, to follow up on the process.