Role: Designer, experiments for conversational apps
Challenge: How might we help SAP employees discover other experts within the company?
Concept: WhoisWho is an SMS based chatbot that responds users’ questions on their colleagues (office, expertise)
Persona: Employees
Availability: Concept design
Proposed UX
Communicating with other colleagues inside big corporate environment can be a tedious experience. We designed an SMS based chatbot to help employees discover their colleagues’ expertise, office location, etc. An employee can easily access the service by sending a text message to the WhoisWho bot.
Conversational Framework
Conversational Model
